If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If it doesn’t, the microphone hardware might be broken. For an external microphone, try connecting it to another PC and seeing if it works. Cameras and recorders will use a TRS input, while smartphones and tablets will use TRRS. However, when I plug the mic adapter into either GoPro, which does recognize the device input, it does not record the sound on my videos. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Check to make sure there is no major obstruction between the transmitter and receiver, and that the distance between them isn't farther than recommended. No. I then figured it was a faulty Mic Adapter, so I went and exchanged it at Best Buy for a new one, and no change. International shipping rates are calculated based on weight and location. However, you can purchase the, You can add a second transmitter using the, or if you need it to be a lav, you could use the WXR8 XLR Plug-in transmitter, and an XLR lav like the, For more helpful information and tips, check out. First off, make sure that all the connections are completely secure. If your microphone isn’t working on Windows 10, you’ll need to go through the troubleshooting steps below to fix it. That's why all of our products feature a standard 30-day return period and a 1-year manufacturers warranty against any defects. Read honest and unbiased product reviews from our users. In it, we go over all the basics of using the microphone, as well as how to use it in various different setups. I then attempted to power the gopro off, plug everything in, powered on the gopro, then tried filming again...no luck. That's why all of our products feature a standard 30-day return period and a 1-year manufacturers warranty against any defects. Push down quickly and evenly with both fingers, lining the shock mount with the narrowest part of the microphone. I have a Rode VideoMicro Mic and a MOVO VXR10 Mic, both of which work perfectly on my DSLR and my YI Action camera. Orders are processed and shipped from our warehouse in California, Monday - Friday, 8am - 5pm. Our products are designed to ease your technical woes, not add to them. From there, the package is sent to your destination. Cameras and smartphones use different types of inputs. (the smartphone cable should be labeled). Unfortunately, lost parts are not replaceable under the warranty. Movo has teamed up with content creator and audio expert Brian Miller to create a 6-part, 35 minute video course to help you master the VXR10. We are unable to guarantee that we will receive your returned item. Reach out to. Once the mic … There are certain situations where only partial refunds are granted:-Items with obvious signs of use-Any item not in its original condition, is damaged or missing parts for reasons not due to our error-Any item that is returned more than 30 days after delivery. I would then hit record and begin filming. I first started out with the gopro on, then going into the preferences to locate the device input. This should help keep the mount from snapping. Shipping costs are non-refundable.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Many of our XLR lav mics, such as the LV4, LV6, and LV8 are not battery powered, but instead, get their power from the source they are plugged into. One suggestion is adding a furry windscreen to your microphone to add additional noise diffusion. If the microphone does work on another PC but not on your current PC, it’s possible there’s an issue with your PC’s audio jack. If the issue persists, our Support team will be able to assist you with the next steps. We're exclusively an online retailer. To be eligible for a return, your item must be unused and in the same condition that you received it. Find helpful customer reviews and review ratings for Movo VXR10-PRO External Video Microphone for Camera with Rycote Lyre Shock Mount - Compact Shotgun Mic and Accessories Compatible with Smartphones and DSLR Cameras - Battery-Free DSLR Microphone at Amazon.com. We're based in sunny Los Angeles, California, the creative capital of the world. Power the camera on first and then start a recording. In some cases, the preset camera app on your phone may not be compatible with external microphones. Is your GoPro gear up to date? You will be responsible for paying for your own shipping costs for returning your item. Ok, so, I am on my second GoPro Mic Adapter and I still cannot get sound on my videos. Stay stoked. How do I attach the VXR10 shock mount? Assuming you are within our one-year warranty period, we will offer you a replacement mount at no charge. You will need to make sure that the microphone you purchase is compatible with the device you want to use. If you have a broken shock mount and need a replacement, please reach out to customer support regarding this. Once those ways did not work, I Tried to one button record with the gopro off, with no change. To complete your return, we require a receipt or proof of purchase. Many of our microphones exclusively use either a camera output cable or a smartphone cable, while others will include both. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. These mics require 48V of phantom power to function. We recommend putting it onto the mic by placing your thumb centrally under the circular portion of the shock mount that the mic sits in, (as opposed to pushing from the sides or the base) and then pushing down on the mic using an index finger on both sides. Shipping costs are non-refundable. I would plug the adapter into the gopro, with and without the mic plugged in, and it would read the adapter, giving me the option to pick from the options. If it's still plugged in, your phone will treat it like a pair of headphones and won't play any audio through the external speakers. I have a Rode VideoMicro Mic and a MOVO VXR10 Mic, both of which work perfectly on my DSLR and my YI Action camera. Our policy lasts 30 days. You will be responsible for paying for your own shipping costs for returning your item. Try using the mic in a different location to see if the same issue occurs, or change the frequency channel (if available) to see if it makes any difference. International orders are shipped to our international hub in Pennsylvania. Sometimes the competing signal causes distortion. You can also try to configure the audio settings on the microphone or edit in post production. We offer free standard shipping (3-5 business days) on all orders and free 2-day shipping on orders over $75 in the continental United States, as well as APO/FPO. We will also notify you of the approval or rejection of your refund. However, when I plug the mic adapter into either GoPro, which does recognize the device input, it does not record the sound on my videos. Also, make sure the batteries are charged. You can view rates at checkout before placing your order. See External Microphone Information with the Pro 3.5mm Mic Adaptor for further reference. I have been selecting “Standard Mic” each time. Our products are designed to ease your technical woes, not add to them. In these cases we recommend you download a third party recording app that is compatible with external microphones, such as OpenCamera. Try disabling the QuikCapture in the camera. Yes, we welcome phone calls! I have been reading through here and finding out there was something regarding the Firmware Update, and people were saying V1.5 was the reason for the Auido Troubles, but I have V1.6 now, and I have been dealing with this the end of December. It may also be possible that there is dropout due to the frequency being used by another nearby device. We only replace items if they are defective or damaged. However, you can purchase the replacement hubs. Alternately, you can purchase the replacement shock mount. Mount it on your DSLR camera, smartphone, or audio recorder and shoot all the action as it naturally takes place. It must also be in the original packaging. Make sure you have phantom power turned on in the port you are plugged into, or the lav mic will not work. We are not responsible for and can offer no specific advice on import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you outside of the United States and urge you to consult your local government import office with any questions. Sign up to get the latest on sales, new releases and more …. It doesn’t require a battery or power supply as it’s host-powered. Yes! Our pick: Movo VXR10, a universal battery-free video microphone set with shock mount, windscreen, and output cables for compatibility across multiple devices. To address interference issues, turn the camera volume down to the lowest audible setting and rely only on the volume controls on the microphone. If you need to exchange it for the same item, send us an email at support@movophoto.com. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You can add a second transmitter using the WTH8 wireless handheld mic or if you need it to be a lav, you could use the WXR8 XLR Plug-in transmitter, and an XLR lav like the LV4. Please note that any obstruction between the devices can shorten the effectiveness of transmission from a long distance. The course is broken down into the following 6 sections: Obstruction and distance can cause this as well. No. Ok, so, I am on my second GoPro Mic Adapter and I still cannot get sound on my videos. @swiftlight46073, thanks for posting back with the details. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Check to see If it is on our. I, at first, thought it was a faulty mic (VXR10), so I bought the Rode VideoMicro, which still did not work. There are a couple of things that can drop outs. Taxes are only charged for orders shipping to California. You can reach us 1-800-354-1739, from Monday - Friday 8am - 5pm PST. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. The GM100/GMA100 adapter is only compatible with the GoPro Hero 3, 3+, and 4. Share an answer. You can buy Movo products on our website. In cases where both are included, you will want to ensure that you are using the correct cable and that it is in the correct direction. Monday - Friday 8am - 5pm PST800-354-1739support@movophoto.com. For more helpful information and tips, check out Movo's Learning Center. The Movo VXR10 shotgun microphone comes with two cables, one that’s designed for use with a smartphone and another than is compatible with the 3.5mm mic ports in many cameras. For paying for your own shipping costs for returning your item 's Learning movo microphone vxr10 not working or... Tips, check out Movo 's Learning Center my second GoPro Mic Adapter and I still can get..., so, I am on my videos naturally takes place power to function, as... 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